Bpo means what
+12 education & good communication skill and LOT OF STAMINA with willingness to work ODD HOURS (read night shifts) go for WALK-IN interviews for a call center job.
There are many options. A typical call centre can be voice or non-voice process based. A voice call centre usually requires direct interaction with clients or customers via phone. A non-voice call centre does not require this interaction via phone; however, you may still be interacting with the client or customer through chat or e-mail.
BPOs structure more or less looks like this.
Customer Service Representatives
Evidently, the most important part of a call centre or BPO is the frontline workforce. They are the people who actually do the job. They are the face of the company to international clients. They have the most critical and highly important job profiles.
Customer service is a broad category and there can be various core or specific work profiles within its sphere like inbound enqu ...more
BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact centre services.
BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.
Visit http:/ ...more
work to us to implement technology solutions so we can
facilitate the process which plays role of magnet to pull
the business to them. In a way we facilitate their Business
Process by giving technical or software solutions tailor
made for the process. Its not at all a sales Process. As I
said they provide technical or functional services to
client to implement their Process flow....like automation,
enhancements etc. So we help them to run their business. We
don't provide processes. That they define. We give ...more