MCD has started this unique path breaking IT initiative to deliver electronically its services to citizens of Delhi through a Citizen Service Bureau set up in each Zone. These Bureaus are run by a consortium of IT companies namely ECIL & Sark Systems Ltd. All these 12 Citizen Service Bureaus, one in each zone and one at Town Hall , are connected through RF Network with ISDN lines as back up.Further it is planned to open 134 ICSB's(one in each ward).

The concept behind establishing Citizen Service Bureau is to provide all municipal services under one roof in air-conditioned comfort on payment of a very small transaction fee. The transaction fee that is charged for all municipal services, other than payment of property tax, depends on value of transaction. The table indicating transaction fee and the value of transaction is given below:

Value of Transaction (in Rs.)
Transaction Fee (in Rs.)

1-500
5/-

501-1,00,000
10/-

Over 1,00,000
100/-






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