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Q.

Why people in Indian customer service are so rude? When they are going to learn to talk politely?

Tags: money, indian, news & events
Asked by Avantika, 03 Jul '11 07:04 pm
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Answers (13)

 
1.

They are still in learning stage,soon professionalism will come in to all the companies.Many reputed companies do show professionalism.
Answered by varun, 05 Jul '11 06:33 pm

 
  
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2.

If you think seriously, they are rude, just as we are rude with our with our junior staff.
There is a vicious cycle of rudeness in our world.
This will only end with proper training for the job,
in all sections of our corporat and non corporate world.
Answered by mohanbirsingh ghura, 03 Jul '11 08:29 pm

 
  
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3.

I fully agree with Rishu. Indian customers generally do not know how to behave with anyone. Apart from this those who approach a customer centre people, mostly girls, have no specific enquiry for them and even if they have, it is unnecessary. Even if they have some specific enquiries, they are easily not convinced and start irrevelent questions. Most of the time customer care people are under pressure and annoyed by the behavior of the customers. They are not paid to act politeness, which is just a part of their job, but to help the honest customers who honestly need their help. I have never experienced any type of rude attitude from them, because I approach them only if I need their help.
Answered by jim elzabad, 03 Jul '11 08:17 pm

 
  
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4.

Your observation is very much true in our country . Our Indian businessmen treats SERVICE as an expenditure item and as such they ignore the entire dept . My experience reveals that the only sector which provides excellent service is in Star Hotels .Because the staff are qualified and well trained . In all other fronts we see indifference , rudeness to those requiring services which is obligatory . A friend having a new car of 24 Lakhs worth had to change tyres and the local service center of the car kept him for 5 hours which should have taken an hour . If this is the case for an expensive car , imagine middle class people's needs . Recently i read about a Chinese owner of Lamborghini costing about i million dollars , smashed the entire car in frustrations due to poor service . May be western world is also catching up with the disease of indifferent to service needs . God help us . I do not think that this indifference will change during our times .The root cause of this is , in my ...more
Answered by RAMASWAMY VENKATESH, 03 Jul '11 07:56 pm

 
  
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5.

It is not just the customer service aspect of it, I'm afraid. Policemen are paid for by taxpayer money, and unless the taxpayer is wealthy, look at how your average aam aadmi gets treated by cops in India. When we study, we study for exams, nevermind the knowledge. We tend to have a MINIMALIST attitude towards life in general.

In a customer service person's mind, he (or she) is doing what was told by his / her superior. We think we are being harassed and juiced out, if asked to do anything bit extra. This is ludicrous.

I think having foreign exchange programmes on professional fields w/ East Asians is a good idea, in the shorter run, in terms of teaching us politeness.
Answered by A Moin, 03 Jul '11 07:50 pm

 
  
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6.

Dear Madam

For your kind information its tru Indian Customer Care is some Rude . Because they are teased by so many Diff Kind of pplz and this kind of mentally tension is not in another nations .So they are so me Rude but always have kind heart.

They will Talk Politely when we will stop nonsense .

Regards

Rishu Thakur
Answered by wenz, 03 Jul '11 07:22 pm

 
  
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7.

Customer service needs knowladge, so they must learn it through a course, and nature is also plays an important part in it, U must be nice, and polit by nature too, to have a good customer service
Answered by sonam khan, 03 Jul '11 07:19 pm

 
  
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8.

They r suffering from their own inferiorities i guess... even the people working in ICICI and other premium institutions have no idea or iota of knwledge abt talking manners...they all seem so rude ...so called COSTUMER SERVICE.
Answered by sahil malhotra, 03 Jul '11 07:14 pm

 
  
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9.

Indians are generally arrogant and that makes them rude. Not only customer service people but many others too. Bank employees, even nurses!! And latest are our 'great' cricket players who have labeled as arrogant by not only Umpire Daryl Harper but also the West Indies players.
Answered by QueSera Sera, 03 Jul '11 07:12 pm

 
  
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10.

Yaar even in the airport the ppl who work there r too rude i remember last time one of the police was asking me personal Qs, he was asking mum about me then i shouted to him n then told mum just ignore him he is useless
Answered by nahu khan, 03 Jul '11 07:10 pm

 
  
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