Customer is the King and Boss is always right. who will win if you face this situation in real?
How true it is! As much as we try to complicate what great service is...it's really pretty simple: It is giving more than the customer expects...consistently. You notice I said simple, not easy. There is a big difference.
"A Crash Course on Customer Service."
Excerpt from Customer Love, by Mac Anderson
The 10 phrases from my friends at Walk the Talk are an illuminating reminder of how uncomplicated it is to make customers feel loved. People don't care how much you know, (or what you sell, or what type of service you provide) until they know how much you care!
The 10 most important words: ...more