This is simple high handedness. Just once visit to their offices to ascertain the type of work they do. Settlement claims, transfer applications, updating of credits never happen on time. They have no time limits for completing a case. There is absolutely no responsibility. Having said these, the money which are in the inoperative category also is being deployed by them for generating return. They do not leave out these sums from being invested. When they are generating returns with that money, it is only natural justice that income should also be distributed to ALL by way of interest.
If they commit to complete the settlement process in 30 days and abide by it, there won't be any such inoperative accounts.
When Banks don't send out a due date inimation for a FD, a big hue and cry is made. Why no one speaks about the EPFO ??