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Q.

What is a call center and what is a bpo?

Tags: careers, education, call center
Asked by reimen, 17 Apr '11 05:20 pm
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Answers (2)

1.

A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.
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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain.In the contemporary context, it is primarily used to refer to the outsourcing of business processing services to an ou ...more
Answered by N, 17 Apr '11 05:28 pm

 
  
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2.

A call center is a back end of any business for responding to customers. It can also be BPO.
But all BPOs need not be call centers. There may be other business processes which may be outsourced also
Answered by Shashi LS, 17 Apr '11 05:24 pm

 
  
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