What is a call center and what is a bpo?
Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain.In the contemporary context, it is primarily used to refer to the outsourcing of business processing services to an ou ...more
But all BPOs need not be call centers. There may be other business processes which may be outsourced also