Ombudsman are special designated persons by the Government Departments to sort out people's queries and take compliants.

Wikipedia says: An ombudsman is an official appointed by the government or by parliament, who is charged with representing the interests of the public by investigating and addressing complaints reported by individual citizens.

Appointed by IRDA for solving complaints in insurance

1. A man who investigates complaints and mediates fair settlements, especially between aggrieved parties such as consumers or students and an institution or organization.
2. A government official, especially in Scandinavian countries, who investigates citizens' complaints against the government or its functionaries.

[Swedish, from Old Norse umbodhsmadhr, deputy, plenipotentiary : umbodh, commission (um, about + bodh, command) + madhr, man.]

WORD HISTORY The word ombudsman has one familiar element, man, but it is difficult to think of what ombuds could mean. Ombudsman is from Swedish, a Germanic language in the same family as English, and man in Swedish corresponds to our word man. Ombud means commissioner, agent, coming from Old Norse umbodh, charge, commission, administration by a delegacy, umbodh being made up of um, regarding, and bodh, command. In Old Norse an umbodhsmadhr was a trusty manager, commissary. In Swedish an ombudsman was a deputy who looked after the i ...more