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Q.

In a seller-buyer relationship, the customer is equal partner in the welfare of the continuityof the business - as he /she comes to complain point out drawbacks etc in the service so that the service provider is put on alert, but does it really happen if not , why not close these helplines which are worthless for functioning and raise the cost of service ??

Asked by mohandas pai, 08 Jun '09 04:32 pm
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Answers (6)

1.

I agree. this is mostly a matter between buyer and seller. if a customer is unsatisfied even after complaining to dealer, he has to go to cout or consumer forum instead of help line.
Answered by Gulshan Ajmani, 08 Jun '09 05:16 pm

 
  
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2.

Yes true
but the % is too low to protest
Answered by anushka desai, 08 Jun '09 04:34 pm

 
  
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3.

I think I agree
Answered by Motu, 26 Sep 05:14 pm

 
  
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4.

I agree
Answered by sumati gayki, 12 Sep '09 10:32 am

 
  
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5.

Most companies treat their service department as an expenditure item since it does not bring direct income . Hence the negligence . The service department exists as name sake and the management hardly pay much attention to it. That is why high level of dissatisfaction prevails among the customers . Very few companies have real and correct attitudes towards service department . That precisely is the status in india today, unfortunately .Even high end market like cars costing more than ten lakhs , the service in not satisfactory .Few industries like Stars hotels , foreign airlines do provide excellent service for the costly tariff they charge .
Answered by RAMASWAMY VENKATESH, 08 Jun '09 06:29 pm

 
  
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6.

Already the cost of all such services is much higher than the expected-level...No, it's not agreeable...!
Answered by Dil Se, 08 Jun '09 05:24 pm

 
  
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