When dealing with some shops or manufacturers , while ordering something we have to pay an advance, with the unwritten condition that if we do not accept the material ordered we forego our advance.However if the ordered material is not supplied within the specific time or not as per the specific quality, sadly we do not have any remedy but to accept it and pay the balance or reject it and forego our advance .The same is true in case of electrician/plumbers etc. whom we call for our requirements.What can be the remedy for this?
This is a very important question, which needs to be addressed seriously. In most of the cases everything is verbal, hence talking about legal action in any forum is mostly out of question. The only remedy is to have at least some paper acknowledging receipt of advance and the reason for it, which can help in making a case against the erring party. I know what we do always is to skip things in good faith but it is adding to our headaches, so even if it may sound a little embarrassing to both the sides, we must insist upon some paperwork before going ahead.
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I don't think it happens with reputed companies . Consumers have every right to inspect their desired goods and if the same is found not same with the goods ordered for ,then the ordered may cancelled . No supplier cant force forcefully installed goods as per their choice and will. Consumer court is the last stage to be approached.I think such issues can be settled amicably ,after all it may effect the reputation of the manufacturer to a great extent. A satisfied customer is the best media of an advertisement.