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Q.

What is call center?

Tags: call center
Asked by Sam Rocks, 20 Nov '07 09:30 pm
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Answers (5)

1.

A location staffed by telemarketing, telesales, or technical support staff. Often times, call statistics are calculated and displayed on displays
Answered by Quest, 09 May '13 10:39 am

 
  
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2.

A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone.
A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.
A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer t ...more
Answered by GOPI KUMAR, 20 Nov '07 09:31 pm

 
  
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3.

A location staffed by telemarketing, telesales, or technical support staff. Often times, call statistics are calculated and displayed on displays
Answered by jameel ahmed, 20 Nov '07 09:31 pm

 
  
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4.

Callcenter is organisation which provide support to customers by providing info
Answered by vilas tarake, 20 Nov '07 09:31 pm

 
  
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5.

Centre that attends to calls from people for organisation & give out info u want
Answered by Rajesh Nair, 20 Nov '07 09:31 pm

 
  
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