Most challenging task

Marketing Manager, Customer Retention (Seattle, WA)
Summary: If you have an entrepreneurial spirit, passionate about building great businesses and would love to be a part of an organization with actual customers, revenue and profits, keep reading. Bongarde is looking for a talented marketing manager to contribute to our membership marketing, retention and e-commerce efforts.


The successful candidate will

Be a highly creative retention marketer with a strong analytic orientation focused on achieving results and exceeding goals

Have a proven track record managing and executing retention marketing campaigns while maximizing value of each membership or subscription
...more

Source: marketing management

Yes, of course.

Very true ............"Customer service is not a department, it's an attitude."

How true it is! As much as we try to complicate what great service is...it's really pretty simple: It is giving more than the customer expects...consistently. but again .... simple, not easy. There is a big difference.

"A Crash Course on Customer Service and retention ."

Excerpt from Customer Love, by Mac Anderson
The 10 phrases from my friends at Walk the Talk are an illuminating reminder of how uncomplicated it is to make customers feel loved. People don't care how much you know, (or what you sell, or what type of service you provide) until they know how much you care!

The 10 most important words: ...more

For over-promising and under-delivering experts, it is always the most difficult task.