IPCC Express=Cisco Unified Contact Center Express= 3 versions
--Version Standard (queues or skill based routing per agent) This COMES WITH CM AS 5 USER PACK
--Version Advanced(blended skill and queue based routing per agent plus advanced scripting) NOT INCLUDED WITH CM, NEED TO UPGRADE TO THIS
--Version Enterprise(additional feature of data dips) ALSO NOT INCLUDED WITH CM< NEEDES UPGRADE
--Home grown IVR based off of same CallManager code (Selsius Systems)